Customer Service Representative

For more than 40 years, making tactical gear with a purpose has been our way of life. Gear that works right, right when it's supposed to, with nothing you don't need – but more than you ever thought you would. All defined by precision, durability, comfort and style. We don't just make the best gear out there. We make it right – right to the core!

We are currently recruiting for candidates to fill a Customer Service Representative position.

The position includes the following responsibilities:
• Answer phones and respond to customer requests
• Enter orders into ERP system
• Provide customers with product and service information
• Transfer customer calls to appropriate staff as needed
• Identify research and resolve customer issues
• Follow up on customer inquiries not immediately resolved
• Research billing errors and correct as needed
• Recommend process improvements
• Other duties as assigned

JOB REQUIREMENTS
• Strong written and verbal communication
• Successfully and professionally handles customer complaints
• Builds long-term relationships with customers
• Empathizes with the customer during difficult situations
• Replies promptly to all inquiries of customers via email
• Processes customer orders promptly and efficiently
• Manages the customer accounts efficiently and accurately
• Is able to use automated information systems to analyze customer situations
• Strong team player and commitment to company values

EDUCATION / KNOWLEDGE / EXPERIENCE:
• Minimum 3 years customer service experience in a sales and/or manufacturing organization
• High school diploma - College preferred
• Must be proficient in Microsoft Office Suite

Propper International offers a full range of benefits including Medical, Dental, Vision, and 401(k).  Salary range $28,000-$32,000.

Propper International is an equal opportunity employer.

Current Openings for Customer Service Representative Jobs at Propper International Sales